Refund & return policy

You can ask for a refund on items delivered to you in the last 14 days, from the order's page in the app.

What can be returned

• Items that arrived damaged, defective or different from the order
• Items in their original condition and packaging, when you changed your mind
• Not returnable: made-to-order pieces built to your options, unless they arrived damaged or defective

How it works

1. Choose the items and the quantity, then the reason
2. Add photos or a video when an item is damaged: it speeds up the review
3. Our team reviews the request and answers within 3 working days
4. Once approved, a carrier collects the items or you drop them at a pickup point

Your refund

The refund is what you paid for the item, after its share of any coupon. Delivery fees are refunded when the item arrived damaged, defective or wrong. Cash-on-delivery orders are refunded by bank transfer or store credit; card payments go back to the same card.

Your delivery package guarantees (for example 100% compensation for damage with Premium delivery) apply on top of this policy.